Data deletion
How to delete the data Cleo holds about you or your business, including what comes from Facebook, Messenger, Instagram and WhatsApp.
Remove Cleo from your Facebook account
On Facebook, open Settings and privacy > Settings > Business integrations, find Cleo Desk and select Remove. Meta notifies Cleo right away, and Cleo disconnects every WhatsApp, Messenger and Instagram connection you granted and erases their access tokens. Meta then shows you a confirmation code for your request.
Disconnect a channel in Cleo
In Cleo, open Connectors and choose Disconnect on WhatsApp, Messenger or Instagram. Cleo stops using the access immediately and deletes its tokens.
Delete your messages and account
To delete the messages, contacts and everything else already stored, an owner can delete the account from the account settings in Cleo. Everything is permanently deleted after 30 days, except records we must keep for billing, tax or legal reasons.
Ask us
If you are a customer who wrote to a business that uses Cleo, or you can't sign in, email hello@cleodesk.com from your address with what you want deleted (for example your phone number or Instagram username). We confirm by email and delete it within 30 days.