Terms of Service
Last updated October 9, 2026
These terms govern your use of Cleo, the AI receptionist and business assistant at cleodesk.com and in the Cleo apps. By creating an account, you agree to them on behalf of your business.
Your account
You must be at least 18 and able to sign for your business. You're responsible for the accuracy of the business information you give Cleo and for everything the members you invite do in your organization's account.
Free trial
New businesses get a 7-day free trial with 200 AI credits and 5 voice minutes. A card is required to start it. When the trial ends, the plan you chose is charged automatically unless you cancel before the last day. We send a reminder before the first charge.
Plans and billing
Plans are billed in advance, monthly or yearly, in US dollars, before taxes, and renew automatically until you cancel. Each plan's price and allowances are listed on the pricing page at the time you subscribe. If a price changes, we tell you at least 30 days before it applies to your next period.
Included usage and extra usage
Every plan includes a monthly allowance of AI credits and, except Go, voice minutes. When it runs out, AI replies pause and your customers' messages wait for your team, unless you turn on extra usage. Extra usage is off by default; when you turn it on, it's billed at the end of the cycle in packages ($39 per 1,000 AI credits, $59 per 100 voice minutes, $49 per 1,000 SMS on a Cleo number), within any budget you set, and never beyond three times your plan's allowance. Unused allowance doesn't roll over.
Cancellation and refunds
You can cancel anytime from billing settings. Your plan stays active until the end of the period you already paid for. Payments aren't refunded for partial periods or unused allowance, except where the law requires it.
Contacting your customers
Cleo calls, texts, emails and messages people on your behalf. You're responsible for having their consent where the law requires it, for honoring opt-outs (Cleo stops texting anyone who replies STOP), and for telling callers that an AI may answer and that calls may be recorded where that applies.
AI answers
Cleo's answers are generated by AI and can be wrong. Review what matters before acting on it, keep your business information up to date, and don't use Cleo for legal, medical, financial or emergency advice.
Acceptable use
Don't use Cleo for spam, unlawful content, impersonation, harassment, or to get around these limits. We may suspend accounts that put the platform, other customers or the people they contact at risk.
Your data
Conversations, contacts, leads and documents belong to your business. We process them to run the service, as described in the Privacy Policy, and never sell them. You can export or delete your data at any time.
Connected services
When you connect Google, Microsoft, Meta or other accounts, their own terms and fees apply to those accounts. Cleo isn't responsible for outages or changes on their side.
Availability and liability
We work to keep Cleo available but provide it as is, without guarantees of uninterrupted service. To the extent the law allows, our total liability is limited to what you paid us in the 12 months before the claim.
Changes and contact
We may update these terms; for material changes we notify account owners at least 30 days in advance. Questions: hello@cleodesk.com. Billing: billing@cleodesk.com.